Cancellation button even for one-off payments – why many online shops now have to retrofit a button
Digital contracts - Consumer protection - Making web processes legally compliant What many online shops are (still) doing wrong Digital benefits, free deliveries, bonus points: More and more shops are offering additional packages that customers can book for a one-off fee. These models often run for twelve months, end automatically - and are popular with consumers. However, there is always one problem: there is no cancellation option. The assumption behind this: "The contract ends anyway." But this can be legally problematic and can quickly become a risk in practice.
